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BACK TO CUSTOMER SERVICE ORDERING & PAYMENT RETURNS & EXCHANGES
YOUR ACCOUNT GIFT SERVICES SHIPPING
PRODUCT INFORMATION CORPORATE INFORMATION PRIVACY & SECURITY

CUSTOMER SERVICE

800-227-6533 or customerservice@carolee.com


HOW TO CARE FOR YOUR JEWELRY

Wipe your jewelry often with a soft cloth. Clean sterling silver jewelry with a silver polishing cloth. Avoid rubbing the cloth on semi-precious stone surfaces. Never submerge your jewelry in a liquid cleaner.

Put your jewelry on after your perfume and hair spray are dry. Do not swim or bathe while wearing your jewelry.

Store your jewelry in a soft pouch. Keep pieces separate to avoid scratch marks.


REPAIRS

If you require a repair, please call 1.800.227.6533 and select Option 2 to be directed to Jewelry Repair or email customerservice@carolee.com. You will be given a Return Authorization Number (RA#) and the shipping and handling costs required to process your repair order.



BRIDAL JEWELRY ASSISTANCE

If you require assistance selecting your bridal jewelry or bridal party gifts, please CONTACT US or call a Customer Service Specialist at 1.800.227.6533 and select Option 1, or email customerservice@carolee.com.


CAROLEE Customer Service Hours are:
Monday-Thursday, 8am-5pm Eastern Time

PLEASE CONTACT US FOR ADDITIONAL ASSISTANCE.

WE ARE HERE TO HELP.