CUSTOMER SERVICE
800-227-6533 or customerservice@carolee.com
| Service |
US Delivery Time |
| Standard Delivery |
FEDEX 2 - 8 business days |
| Quick Delivery |
FEDEX 2 - 3 business days |
| Express Delivery |
FEDEX * Orders will be shipped the next business day |
| *Business days are Monday - Friday excluding Federal holidays within the US. |
| Merchandise Total |
Standard |
Quick |
Express |
| Up to $50.00 |
FREE |
$12.00 |
$17.00 |
| $50.01 - $100.00 |
FREE |
$13.00 |
$18.00 |
| $100.01 - $175.00 |
FREE |
$14.00 |
$19.00 |
| $175.01 - $300.00 |
FREE |
$15.00 |
$20.00 |
| $300.01 - $500.00 |
FREE |
$16.00 |
$21.00 |
| $500.01 and over |
FREE |
$17.00 |
$22.00 |
No overnight service to AK, HI, PR, GU, VI. An additional $10 surcharge to shipping and handling will be added to standard or quick service. CONTACT US to ship orders outside of the United States.
CAROLEE uses FedEx as our preferred shipping carrier. Once your order has shipped from our location, you will receive an email notifying you of the tracking information.
Registered users can track their order in MY ACCOUNT by clicking “Order Status”
To place an order outside the United States, please CONTACT US now or call 800.227.6533, and select OPTION 1 or email customerservice@carolee.com.
No overnight service to AK, HI, PR, GU, VI. An additional $10 surcharge to shipping and handling will be added to standard or quick service
CAROLEE does not deliver to PO, FPO, or APO Boxes addresses.
CAROLEE does not ship on weekends or holidays.
CAROLEE allows customers to ship to a different address other than the billing address as well as to multiple addresses. Registered users can store shipping addresses in their address book for quick and easy use.
*Please note that due to credit card company approval procedures, there may be a delay if your billing information is inaccurate, or if your bill to and ship to addresses are different.
To place an order outside the United States, please CONTACT US now or call 800.227.6533, and select OPTION 1 or email customerservice@carolee.com.
CAROLEE Customer Service Hours are:
Monday-Thursday, 8am-5pm Eastern Time
PLEASE CONTACT US FOR ADDITIONAL ASSISTANCE.
WE ARE HERE TO HELP.
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