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Shipping

BACK TO CUSTOMER SERVICE ORDERING & PAYMENT RETURNS & EXCHANGES
YOUR ACCOUNT GIFT SERVICES SHIPPING
PRODUCT INFORMATION CORPORATE INFORMATION PRIVACY & SECURITY

CUSTOMER SERVICE

800-227-6533 or customerservice@carolee.com

SHIPPING METHODS & COSTS

Service US Delivery Time
Standard Delivery FEDEX 2 - 8 business days
Quick Delivery FEDEX 2 - 3 business days
Express Delivery FEDEX * Orders will be shipped the next business day
*Business days are Monday - Friday excluding Federal holidays within the US.


Merchandise Total Standard Quick Express
Up to $50.00 FREE $12.00 $17.00
$50.01 - $100.00 FREE $13.00 $18.00
$100.01 - $175.00 FREE $14.00 $19.00
$175.01 - $300.00 FREE $15.00 $20.00
$300.01 - $500.00 FREE $16.00 $21.00
$500.01 and over FREE $17.00 $22.00

No overnight service to AK, HI, PR, GU, VI. An additional $10 surcharge to shipping and handling will be added to standard or quick service. CONTACT US to ship orders outside of the United States.


TRACKING YOUR ORDER

CAROLEE uses FedEx as our preferred shipping carrier. Once your order has shipped from our location, you will receive an email notifying you of the tracking information.

Registered users can track their order in MY ACCOUNT by clicking “Order Status”


INTERNATIONAL ORDERS

To place an order outside the United States, please CONTACT US now or call 800.227.6533, and select OPTION 1 or email customerservice@carolee.com.

SHIPPING RESTRICTIONS

No overnight service to AK, HI, PR, GU, VI. An additional $10 surcharge to shipping and handling will be added to standard or quick service

CAROLEE does not deliver to PO, FPO, or APO Boxes addresses.

CAROLEE does not ship on weekends or holidays.

CAROLEE allows customers to ship to a different address other than the billing address as well as to multiple addresses. Registered users can store shipping addresses in their address book for quick and easy use.

*Please note that due to credit card company approval procedures, there may be a delay if your billing information is inaccurate, or if your bill to and ship to addresses are different.

To place an order outside the United States, please CONTACT US now or call 800.227.6533, and select OPTION 1 or email customerservice@carolee.com.



CAROLEE Customer Service Hours are:
Monday-Thursday, 8am-5pm Eastern Time

PLEASE CONTACT US FOR ADDITIONAL ASSISTANCE.

WE ARE HERE TO HELP.