What is Carolee's Worldwide Lifetime Guarantee? Carolee jewelry is made from only the finest materials, meets the highest standards in workmanship and has a worldwide lifetime guarantee. This guarantee covers any defects in materials or construction under normal use. Look for the Carolee stamp - it's your assurance of original copyrighted designs and our seal of flawless quality. Since 1972, quality, design and service are top priorities at Carolee. return
Can I get my items gift wrapped? We know our customers take special care in selecting the perfect Carolee gifts for their friends and family. We take special care in presenting that special gift in a signature grey pouch wrapped in tissue and placed inside an elegant gift box adorned with a hand-tied ribbon and hand written gift card, at NO ADDITIONAL CHARGE. Perfect for gift giving. When you ship your gift selections directly to the recipient, you can be assured that the prices will not be included on the product or the invoice. return
What do I do if I need to have my jewelry repaired? If you require a repair, please call 1.800.227.6533 and select Option 2 to de directed to Jewelry Repair or email customerservice@carolee.com. You will be given an RA# required to process your repair order. return
How do I care for my jewelry? Wipe your jewelry often with a soft cloth. Clean sterling silver jewelry with a silver polishing cloth. Avoid rubbing the cloth on semi-precious stone surfaces. Never submerge your jewelry in a liquid cleaner. Put your jewelry on after your perfume and hair spray are dry. Do not swim or bathe while wearing your jewelry.
Store your jewelry in a soft pouch. Keep pieces separate to avoid scratch marks. return
Can I ship an order to an address other than my own? At Carolee.com to you can ship to multiple addresses. Registered users can store shipping addresses in their address book for quick and easy use. If you are shipping a gift wrapped item to an address other than your home address, you can be assured that the prices will not be included on the product or the invoice.
return
How do I track my order? Once a Carolee.com order is shipped to you, you will receive an email that contains the ship date and the tracking number for your order. If you are registered user, you may also log into "My Account" and look up your order history and the status of any specific order. If you placed your order as a guest, please call 1.800.227.6533 and select option 2 to be directed to customer service or email customerservice@carolee.com. return
Do I have to register to place an order? No. You do not have to register to place an order on Carolee.com. When you enter the Checkout section of the site, enter using the "New Customers & Guest" feature. During the checkout process you will be given the option to create an account or not. Creating an account does offer the following benefits: -
Personal Information
Store your personal information for future shopping visits. -
Address Book
A convenient place to store and edit your personal shipping addresses. -
Wish Lists
A great way to let people know about those items you'd like to have. -
Order & Item Histories
Information about all the orders you place using your account.
return
How can I update my personal information? If you are a registered user, simply visit the My Account section to access all of your personal information. If not, you can call a Carolee Specialist at 1.800.227.6533 and Select Option 2 to be directed to customer service. return
How do I sign up to receive Carolee emails and special offers? Simply enter your email address in the Email Updates section to receive Carolee newsletters, email promotions and special offers. return
How do I use a coupon code or a promo code? During the Payment Information section of the checkout process, type in the coupon code or the promo code in the field labeled Coupon Code and the discount or offer will be automatically adjusted in your order. return
How do I get a Carolee catalog? Simply visit the Catalog Request section to sign up to receive the current Carolee catalog. Your catalog will arrive in 7-10 business days. return
How can I find a store near me that sells Carolee? You can find Carolee jewelry at many department and specialty store locations throughout the United States and the world. To find a store near you call 1.800.227.6533 and select Option 1. return
Who do I contact for a billing question? All billing questions can be directed to 1.800.227.6533 and select Option 2 to be directed to customer service or email customerservice@carolee.com. return
What do I do if I need help selecting my Bridal jewelry? All bridal jewelry inquiries can be directed to 1.800.227.6533 and select Option 2 to be directed to customer service or email customerservice@carolee.com. return
Do you ship internationally? To inquire about international shipments, please email customerservice@carolee.com. return
How do I access my account information? - Go to “My Account”
- Select “Forgot your password?”
- Enter your email address
- Type the answer to the question that is given to you
A new, randomly selected password will be emailed to you shortly. We recommend that you log in using your new password and visit My Account to reset your password and password recovery question to something that you can remember. If you have any problems logging into your account using these instructions, we hope that you will register as a new user so that you can continue to receive all the benefits of being a registered Carolee.com customer. return
Does Carolee use recycled packaging materials? GREEN statement: Carolee proudly supports the efforts to save our Earth's precious resources by using packaging that contains recycled materials. We believe everyone can make a difference. return
| 
