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CONTACT INFORMATION:

800.227.6533
customerservice@carolee.com
Hours: Monday-Thursday, 9am-5pm Eastern Time

Ordering and Payment
Shipping
Returns & Exchanges
Product Information
Your Account
Gift Services




ORDERING AND PAYMENT

PAYMENT OPTIONS

CAROLEE.com accepts MasterCard, VISA, American Express, Discover, and PayPal.

*Please note that due to credit card company approval procedures, there may be a delay if your billing information is inaccurate, or if your bill to and ship to addresses are different.

PROMOTION / COUPON CODES

During the CHECKOUT PROCESS, type in the coupon code or the promo code in the field labeled COUPON CODE and the discount or offer will be automatically adjusted in your order.

BILLING INQUIRIES

All billing inquiries can be directed to 1.800.227.6533 and select Option 1 to be directed to a Customer Service Specialist or email customerservice@carolee.com.

ORDER INQUIRIES

All order inquiries can be directed to 1.800.227.6533 and select Option 1 to be directed to a Customer Service Specialist or email customerservice@carolee.com.

WHOLESALE INQUIRIES

    US Wholesale Distribution Inquiries
    Ms. Theresa Jaeger, Vice President of Sales
    203-388-0235
    tjaeger@carolee.com
    International Wholesale Inquiries
    John S. Debono, Vice President and Executive Director - International
    Carolee New York
    914-462-9191
    jdebono@carolee.com
    http://international.caroleeworld.com/


SHIPPING

SHIPPING METHODS AND COSTS

CAROLEE offers FREE Federal Express Ground Service Shipping for all orders within the Continental United States.

Service US Delivery Time
Standard Delivery FEDEX 2 - 8 business days
Quick Delivery FEDEX 2 - 3 business days
Express Delivery FEDEX Overnight -  Orders shipped the next business day
*Business days are Monday - Friday.


CONTINENTAL UNITED STATES

Merchandise Total Standard Quick Express
Up to $50.00 FREE $12.00 $17.00
$50.01 - $100.00 FREE $13.00 $18.00
$100.01 - $175.00 FREE $14.00 $19.00
$175.01 - $300.00 FREE $15.00 $20.00
$300.01 - $500.00 FREE $16.00 $21.00
$500.01 and over FREE $17.00 $22.00

CANADA
(Customers are responsible for duties and tax at time of delivery)

Merchandise Total Standard Quick Express
Up to $50.00 $25.00 not available not available
$50.01 - $100.00 $25.00 not available not available
$100.01 - $175.00 $25.00 not available not available
$175.01 - $300.00 $25.00 not available not available
$300.01 - $500.00 $25.00 not available not available
$500.01 and over $25.00 not available not available

AK, HI, PR, GU, VI **

Merchandise Total Standard Quick Express
Up to $50.00 $10.00 not available not available
$50.01 - $100.00 $10.00 not available not available
$100.01 - $175.00 $10.00 not available not available
$175.01 - $300.00 $10.00 not available not available
$300.01 - $500.00 $10.00 not available not available
$500.01 and over $10.00 not available not available


ORDER TRACKING

CAROLEE uses FedEx as our preferred shipping carrier. Orders to PR, GU or VI will be shipped by USPS Priority Mail Service. Once your order has shipped from our location, you will receive an email notifying you of the tracking information.   

Registered users can track their order in My Account by clicking Order Status.

INTERNATIONAL ORDERS

To place an order outside the United States and Canada select the OUTSIDE THE US? button on the shopping cart page. CAROLEE is pleased to announce our partnership with BONGO, a trusted name in international consumer shipping.

Please CONTACT US now or call 800.227.6533, and select OPTION 1 or email customerservice@carolee.com if you need any assistance with your international order.

SHIPPING RESTRICTIONS

No Quick or Express service to CANADA, AK, HI, PR, GU, VI. ** Orders to PR, GU or VI will be shipped by USPS Priority Mail Service.

CAROLEE does not deliver to PO, FPO, or APO Boxes addresses.

Canadian customers are responsible for duties and taxes at time of delivery.

CAROLEE does not ship on weekends or holidays. Holidays include New Years Day, Memorial Day, July 4th, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve

CAROLEE allows customers to ship to a different address other than the billing address as well as to multiple addresses. Registered users can store shipping addresses in their address book for quick and easy use.

*Please note that due to credit card company approval procedures, there may be a delay if your billing information is inaccurate, or if your bill to and ship to addresses are different.



RETURNS AND EXCHANGES

RETURN POLICY

Your satisfaction is paramount to us. We will be glad to refund or exchange any new, unused merchandise within 30 days of the date it was shipped to you. For your protection, please ship merchandise insured mail and include your original receipt or a note with your order number, name, address, daytime phone number, and a brief explanation of the reason for your return. Refunds will be issued in the form of the original payment method. Gifts can be exchanged for merchandise only. We regret that shipping and handling charges are not refundable. We can not accept C.O.D. deliveries.

    ATTN: Returns Department
    Carolee
    88 Hamilton Avenue, Suite 3
    Stamford, CT 06902

For International Returns and Exchanges, please contact Bongo at 203-683-4894 or support@BongoUS.com.

PRICE ADJUSTMENTS

CAROLEE will offer one price adjustments per item for items that go on sale within 7 calendar days of invoice date. Please have your invoice # ready and contact a Customer Service Specialist at 1-800-227-6533 and select Option 1 or email customerservice@carolee.com.

PLEASE NOTE: We do not match prices offered by retail stores or other retail websites, we only match prices offered on WWW.CAROLEE.COM

WORLDWIDE LIFETIME GUARANTEE

CAROLEE jewelry is made from only the finest materials, meets the highest standards in workmanship and has a worldwide lifetime guarantee. This guarantee covers any defects in materials or construction under normal use. Look for the CAROLEE stamp - it's your assurance of original copyrighted designs and our seal of flawless quality. Since 1972, quality, design and service are top priorities at CAROLEE.



PRODUCT INFORMATION

HOW TO CARE FOR YOUR PRODUCT

Wipe your jewelry often with a soft cloth. Clean sterling silver jewelry with a silver polishing cloth. Avoid rubbing the cloth on semi-precious stone surfaces. Never submerge your jewelry in a liquid cleaner.

Put your jewelry on after your perfume and hair spray are dry. Do not swim or bathe while wearing your jewelry.

Store your jewelry in a soft pouch. Keep pieces separate to avoid scratch marks.

REPAIRS

If you require a repair, please call 1.800.227.6533 and select Option 2 to be directed to Jewelry Repair or email customerservice@carolee.com. You will be given a Return Authorization Number (RA#) and the shipping and handling costs required to process your repair order.

BRIDAL JEWELRY ASSISTANCE

If you require assistance selecting your bridal jewelry or bridal party gifts, please CONTACT US or call a Customer Service Specialist at 1.800.227.6533 and select Option 1, or email customerservice@carolee.com.



YOUR ACCOUNT

MY ACCOUNT - UPDATING PERSONAL INFORMATION

If you are a registered user, simply visit the My Account section to access all of your personal information.

NOTE: AFTER MARCH 1, 2012, ALL CUSTOMERS WILL BE REQUIRED TO CREATE A NEW CAROLEE ACCOUNT.

MY ACCOUNT - ADDRESS BOOK

Registered users are able to save shipping addresses in their Address Book for quick and easy checkout. Simply visit the My Account section to manage your address book.

WISH LIST

Registered users can use a wish list to save items that you like or want to purchase at a later time. This can also be used as a form of registry by allowing another registered customer to view your wish list. This is a perfect way to create a birthday or holiday list to give your friends and family. The wish list does not hold inventory. If an item sells out it will be removed from your wish list.



GIFT SERVICES

We know our customers take special care in selecting the perfect Carolee gifts for their friends and family. We take special care in presenting that special gift in a keepsake brown pouch wrapped in tissue and placed inside an elegant gift box adorned with a hand-tied ribbon and a gift card with your personal message, at NO ADDITIONAL CHARGE. Perfect for gift giving. When you ship your gift selections directly to the recipient, you can be assured that the prices will not be included on the product or the packing slip.