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Returns & Exchanges

BACK TO CUSTOMER SERVICE ORDERING & PAYMENT RETURNS & EXCHANGES
YOUR ACCOUNT GIFT SERVICES SHIPPING
PRODUCT INFORMATION CORPORATE INFORMATION PRIVACY & SECURITY

CUSTOMER SERVICE

800-227-6533 or customerservice@carolee.com


RETURN POLICY

Your satisfaction is paramount to us. We will be glad to refund or exchange any new, unused merchandise within 30 days of the date it was shipped to you. For your protection, please ship merchandise insured mail and include your original receipt or a note with your order number, name, address, daytime phone number, and a brief explanation of the reason for your return. Refunds will be issued in the form of the original payment method. Gifts can be exchanged for merchandise only. We regret that shipping and handling charges are not refundable. We can not accept C.O.D. deliveries.

ATTN: Returns Department
Carolee
88 Hamilton Avenue, Suite 3
Stamford, CT 06902



PRICE ADJUSTMENTS

CAROLEE will offer one price adjustments per item for items that go on sale within 7 calendar days of invoice date. Please have your invoice # ready and contact a Customer Service Specialist at 1-800-227-6533 and select Option 1 or email customerservice@carolee.com.

PLEASE NOTE: We do not match prices offered by retail stores or other retail websites, we only match prices offered on WWW.CAROLEE.COM



WORLDWIDE LIFETIME GUARANTEE

All order billing inquiries can be directed to 1.800.227.6533 and select Option 1 to be directed to a Customer Service Specialist or email customerservice@carolee.com.


CAROLEE Customer Service Hours are:
Monday-Thursday, 8am-5pm Eastern Time

PLEASE CONTACT US FOR ADDITIONAL ASSISTANCE.

WE ARE HERE TO HELP.