ONLINE RETURNS AND EXCHANGES POLICY
Your satisfaction is paramount to us. We will be glad to refund or exchange any new, unused merchandise within 14 days of the date of receipt from Carolee.com. Merchandise returned between 15 and 30 days of receipt date will receive credit as an online gift card. Refunds will be made in the form of the original payment. Once your return is processed, a credit will be issued for the merchandise amount only. Please allow 12 - 14 business days for the refund to post to your account. Gifts can be exchanged for merchandise only and must be accompanied by a gift receipt from Carolee.com.
For your protection, ship merchandise insured mail and include your original receipt or a note with your order number, name, address, daytime phone number, and a brief explanation of the reason for your return. We regret that shipping and handling charges are not refundable. We cannot accept C.O.D. deliveries.
Carolee Web ATTN: Returns Department
606 Warsaw Road
Clinton, NC 28328
Carolee will offer one price adjustments per item for items that go on sale within 7 calendar days of invoice date. Please have your invoice # ready and contact Customer Service at 877-680-9017 or email firstname.lastname@example.org.
Unfortunately, we’re unable to match prices offered by retail stores or other retail websites, we only match prices offered on Carolee.com.
Carolee.com accepts the following payment methods: Visa, MasterCard, American Express and Discover. Checks and money orders are not accepted. For security purposes, please do not send cash or include your credit card number in any email communication.
We are also pleased to offer AfterPay, a payment method where you can shop now and pay later through interest-free monthly installments. For more information on AfterPay, click here. For all product and order related questions, please contact Carolee at email@example.com or 877.680.9017. For payment related questions, please contact AfterPay directly at 855-289-6014 or visit their help center here. Please note Carolee cannot assist you with AfterPay related payments, or payment questions.
Each piece of Carolee jewelry will come in our newly redesigned packaging of lush gift boxes and keepsake jewelry pouches, made from recycled materials at no additional charge. This packaging is perfect for gift giving.
Applicable sales tax will be charged on the merchandise total for orders shipped to CA, DC, IL, MA, MO, NY, NC, and WA.
Carolee uses UPS as our preferred shipping carrier and offers free UPS Ground Shipping for all orders within the Continental United States.
UPS will not deliver to P.O. Boxes. The following charges apply to packages shipped in the continental United States.
Service Cost US Delivery Time
Ground Free: 3 - 8 business days
2nd Day Air $25.00: 2 business days when ordered before 1pm EST
Overnight $45.00: Next business day when ordered before 1pm EST
Shipping times are approximate and that 3rd Day, 2nd Day and Next Day Delivery refer only to delivery time and not to the time needed to prepare your order. While most orders are ready for shipping within 24 hours, some orders take additional time. Please allow 48 hours for processing.
Carolee uses UPS as our preferred shipping carrier. Once your order is shipped from our warehouse, you will receive an email notifying you of your tracking information.
PROCESSING AND DELIVERY TIMES
Orders are processed, shipped and delivered Monday through Friday only. Orders are not processed, shipped or delivered on national holidays. All orders placed on Saturday, Sunday or on a national holiday, will be processed the following business day. Order processing time includes item selection, handling, packaging and shipping. While most orders are ready to ship within 24 hours of placing the order, some orders take additional time. Please allow 48 hours for processing. All orders placed after 1pm EST will begin processing the following business day. We reserve the right to hold orders for verification.
Our collections consist of plated metal, which may darken or tarnish with normal wear as well as delicate components that should be handled with care. Unfortunately, we are not able to repair damaged items at this time. We will make every effort to replace a damaged item with the same (or similar) style or issue a merchandise credit in the form of a single use discount for items within 6 months of the date of purchase on Carolee.com. Please have your invoice # ready and contact Customer Service at 877-680-9017 or email firstname.lastname@example.org evaluation and further instructions. We will not accept items for evaluation that were purchased from an unauthorized retailer, sample sale or when the damage was caused by neglect, accident, alteration, or other factors. If you made your purchase through another authorized retailer, please first work directly with the retailer to initiate the replacement process. We will not replace items purchased outside of 1 year. After 1 year, any items returned to our headquarters will be sent back at the expense of the customer.
Use of Information
We gather certain types of information in an effort to communicate with you about our products, services, promotions and contests. We and our affiliates and partners may also use this information to make offers to you, help us develop and improve our Sites and tailor our Sites to meet your interests. By registering on our Site and completing forms to receive newsletters and e-mails, you are hereby expressly consent to receive newsletters and e-mails from us, our business affiliates, and our business partners concerning promotions, products and services or other marketing materials.
We collect two types of information about users: personal information (such as name, e-mail address, mailing address and phone number) and aggregate information (such as information about how many users log on to our sites on a daily basis).
Personal Information Collected
Personal information is collected when you voluntarily register with us to receive electronic newsletters, use community and communication services, answer surveys, and enter contests and other promotional opportunities provided by us. We also maintain a record of your product interests and purchases. We may receive personal usage and demographic information from our affiliates and from third parties.
Aggregate Information Collected
Aggregate information is non-personally identifiable/anonymous information about you, such as age, gender, types of products purchased, pages you access most frequently, or search terms you enter. Aggregate information is used in a collective manner, and no single person can be identified by that compiled information. For example, the number of people who visit our Sites who are twenty-five (25) years of age is aggregate information that does not personally identify a specific user. Tracking Internet Protocol (IP) addresses is one method of collecting aggregate information about your activities online and information volunteered by you. An IP address is a number that is automatically assigned to your computer whenever you surf the World Wide Web. /p>
We do not share, sell or trade your personal information with third parties, and we do not contribute to or participate in cooperative databases, which give other companies access to such personal information, unless:
(i) You have been given an opportunity to “opt-in” and have agreed to so opt-in to such disclosure of your information;
(ii) We must share your information in order to provide a product or service that you have ordered or requested, in which case we will require that any third person or entity we use to fulfill your order agrees that it does not have the right to use your information other than to fulfill your order or request; or
(iii) We are required to respond to subpoena, court orders or other requirements by law which requires disclosure of your information.
As indicated above, we may share the specific personal information you give to us with consultants and with corporate affiliates, business partners, both for business purposes and for advertising and promotional purposes. In addition, we may share aggregate information with our affiliates and consultants and with third parties both for business purposes and advertising and promotional purposes.
This Site may contain links to other websites. We attempt to link to websites that share our high standards and respect for privacy. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our Site, and visit another website, they should read the privacy statements of websites that collect personally identifiable information. Under no circumstances shall we have any liability whatsoever for the activities conducted by or at any website accessed from or through this Site. This privacy statement applies solely to information collected by this Site.
Security and SSL
Protecting your information is a priority for us, and therefore we employ procedural and technical safeguards to secure your personal information against loss, theft, alteration, and unauthorized access, use and disclosure. We use the industry-standard Secure Sockets Layer (SSL) technology to protect the security of your online information. The SSL technology encrypts any information you enter on our accounts setup page before being transmitted to our server. You can safely enter your credit card and personal registration information and it cannot be read in transit to our server. We also employ many security procedures to protect your information from unauthorized access by users inside and outside the company.
Regardless of the precautions taken by us we cannot ensure or warrant the security of any information you transmit to us, and you transmit such information at your own risk.
What Can You Do To Protect Your Information?
(i) Use only secure websites when disclosing your information. Secure pages begin with “https”.
(ii) Avoid using easy to figure out access and personal ID (PIN) codes.
(iii) Never respond to unsolicited requests for your social security number or financial information.
(iv) Do not disclose your passwords to the Site or your account information to any other person.
(v) Be sure to sign off when finished using a shared computer.
To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you use an unbroken key or closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL (Universal Resource Locator) line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https".
Some versions of browsers and some firewalls don't permit communication through secure servers. In that case, you won't be able to connect to the server.
E-Mail and Electronic Newsletters
Corrections to Personal Information and Information Removal
After you have registered for membership and chosen to receive newsletters and e-mails, you may review, revise or request removal of your account information at any time. Please click here for access to your user profile and removal of your account, and remove the check from the subscribed option box, or alternatively send an e-mail to email@example.com, or telephone us at 877-680-9017. Please note that such requests or changes may take up to six to eight weeks to become effective.
Children and Privacy
We are concerned about the safety of children when they use the World Wide Web. We encourage parents and guardians to spend time with their children online and to be familiar with the sites their children visit. We will never knowingly request personally identifiable information from anyone under the age of 18 without prior verifiable parental consent. If we become aware that a customer is under the age of 18 and has registered without prior verifiable parental consent, we will remove his or her personally identifiable registration information from our files. If you are the parent or guardian of a person under the age of 18 who has provided personally identifiable information to us without your approval, please inform us by contacting us at the e-mail address or telephone number listed above and we will remove such information from our database.
Information posted to message boards, chat areas, club and home pages are available to the general public. Please use caution when posting any such information. Users under the age of 18 should be particularly careful not to provide any personally identifying information while using chat rooms or message boards. Users of chat areas and message boards must follow acceptable standards of behavior when posting messages online. We reserve the right to, but are not obligated to, refuse or delete any content that in our sole discretion is considered inappropriate. If you are concerned about your children’s use of the Site, you may use web filtering technology to supervise or limit access to the Site.
No transmission of data over the Internet is guaranteed to be completely secure. It may be possible for third parties not under our control to intercept or access transmissions or private communications unlawfully. While we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us. Any such transmission is done at your own risk. By choosing to visit our websites and to provide information to us, you agree that any dispute arising out of such decision will be submitted for arbitration in New York, USA in accordance with the rules of the American Arbitration Association, and you consent to the application of the law of the State of New York in any such arbitration. UNDER NO CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO NEGLIGENCE, SHALL WE OR AFFILIATES OR BUSINESS PARTNERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM YOUR DECISION TO PROVIDE INFORMATION VIA OUR WEBSITES. IF THE FOREGOING LIMITATIONS ARE HELD INAPPLICABLE OR UNENFORCEABLE FOR ANY REASON, THEN THE MAXIMUM LIABILITY OF US TO YOU FOR ANY TYPE OF DAMAGES SHALL BE LIMITED TO THE GREATER OF THE ACTUAL AMOUNT PAID BY YOU FOR ANY PRODUCTS OFFERED ON THE WEBSITE OR U.S. $100.00.
If any provision of the Terms and Conditions or Policy is found to be invalid by a court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect. Our failure to enforce any term or condition of the Terms and Conditions shall not be deemed a waiver thereof and shall not prevent its later enforcement.
All order information sent to Carolee.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology. With SSL implemented on both your computer and our server, information sent via the Internet can be trusted to arrive privately and unaltered. However, in order for SSL security to work, you must use an SSL enabled browser. Most browsers (Internet Explorer, Safari, Opera, etc.), version 3.x and later, support SSL.
Carolee strives to maintain an ADA compliant website and is committed to providing an online environment that is accessible to all visitors. We recognize that accessibility and usability are not always possible in every area of the website or for those using screen readers or other devices to assist viewing of the website.
If you have specific questions or concerns about the accessibility of our website or need any assistance with this website please contact us.
If you have found an inaccessible area on our website, please be sure to specify the specific page and provide us with any other information you may think will help us locate the area. We will make all reasonable efforts to make that page accessible to you. If such page cannot be made accessible with any available tools we will work to make a text version available to you. If you have a need for a specific electronic format, please contact us. Please provide the format that you require the content to be in, the web page address of the material and your contact information. We welcome your questions about this accessibility policy and your comments on how to improve this website's accessibility.
Content Use Agreement
We love your post and know others will benefit from seeing it on our website. As you consider allowing us to publish your post, we want to make sure you know exactly how we intend to use it. You can provide your permission for Carolee to use your image, video or other content by replying to our Instagram or Twitter post with YEStoCarolee. By providing your permission, you represent and warrant that you own the content and there are no other entities with ownership claims over it. You grant Carolee a non-exclusive and non-revocable commercial right to reproduce the content in any form (including, but not limited to, video, internet posting, reproduction, display, email, publication, and distribution), either through our own services or services provided by third parties, throughout the world in any medium now known or later developed and without restriction or limitation. You agree that your content may be used by Carolee either alone or in conjunction with sketches, cartoons, captions, films, art work, textural matter or other photographs. While Carolee will make commercially reasonable efforts to give you credit for your content and provide a link back to your Facebook, Instagram or Twitter account when applicable, you agree that such credit is not mandatory and your permission for us to use your content is not contingent upon such credit being given. You waive any right to inspect and/or approve the finished work incorporating the content or the advertising copy that may be used in connection therewith or the use of which said finished work may be applied. Further, you waive any claims to royalties with regards to your content or our finished work. Last, you agree that if any provision, or any portion of any provision, contained herein is determined to be invalid under any statute or rule of law, then it shall, to that extent alone, be deemed omitted, and the remainder of this Content Use Agreement shall remain in full force and effect. This Content Use Agreement shall be governed by the laws of the state of New York. If you don’t agree to these terms, we completely understand, and no further action is required. Thanks again and please email us at firstname.lastname@example.org if you have any questions.